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Some more from Author
1. Practice active listening. When someone shares a frustration, listen fully before responding. This helps them feel understood and paves the way for better resolution.
2. Don’t rush to solve. Acknowledge feelings first. "I can see this is frustrating" often opens doors before jumping into solutions.
3. Use "We" language. Instead of “You need to do this,” try “How can we address this together?” It shifts the tone from blame to collaboration.
4. When emotions run high, step back and breathe. Pausing for a moment helps you regain control and prevent saying something you might regret.
5. Lead with empathy. Ask, "How can I make this easier for you?" It's a simple phrase that shows you care about others' experience.
Tags:
#EmotionalIntelligenceTips, #Leadership, #SoftSkills
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