Non-technical, Business and Leadership Skills Essential for Job Success
Assertiveness in pushing the status quo.
Courage in challenging bad ideas, bad decisions and bad processes.
Influencing others who are not direct reports - especially peers and executives - to make difficult decisions.
Making commitments and taking responsibility for doing what you said you would without making excuses.
Collaborating, negotiating and reaching agreement with cross-functional teams on challenging and competing objectives.
Problem-solving, creative and strategic thinking skills that not only uncover the root cause of any problem but also figure out the optimum solutions.
Organizational and project management skills to ensure complex team tasks are completed successfully.
Taking the initiative and doing more than required to meet expectations.
Communications skills to present ideas clearly and distinctly to the required audiences.
Adaptive customer service skills regardless of who the customer is.
Cultural fit with the hiring manager’s style, the pace of the organization and the values of the company.
Leadership skills to not only figure out the best course of action but also to marshal the resources to deliver the solution.
While these skills are obviously important for on-the-job success, most hiring managers aren’t too good at properly evaluating them. The following is our recommended approach, but candidates need to take control if they’re not being assessed properly.